Gig Central's Unified Outbox logs outbound emails and matches them to contacts, ensuring you can review complete client communications histories in your dashboard.
This guide explains outbox mapping and timeline sync.
1. Tracking Outgoing Messages
Every message sent from the platform is logged:
- Outreach Campaigns: Individual follow-ups are tracked.
- Manual Pitches: Personal messages sent from CRM cards are logged.
- System Emails: Document shares, invoices, and contracts are recorded.
2. Reviewing Contact Timelines
To review communication histories:
- Open any gig card on the Kanban CRM.
- Scroll to the Activity Feed to view email records, delivery statuses, and replies.
- Click any entry to view the full email text.
3. How It Works (Behind the Scenes)
- Email Loggers: Mail dispatch scripts log outbound metadata to the database.
- Secure Routing: The dispatcher works with custom settings detailed in SMTP & SES Hybrid Routing to send messages while keeping log entries synchronized.
4. Tips for Outbox Organization
- Verify Mail Settings: Keep mail settings connected to prevent sending errors in Email Queue Processor.
- Track Replies: Configure The Magic Inbox to log planner responses to your timeline.